Delete your LawnSync account

LawnSync is made by TGS IT Solutions Pty Ltd. You can delete your account at any time, in the app or by email.

In the app (immediate)

1. Open LawnSync and log in.
2. Tap your profile picture at the top right to open Settings.
3. Scroll to the bottom and tap Delete Account, then confirm.

Without the app

Email support@lawnsync.net from the email address on your account, with the subject "Delete my account". We'll check the request came from you, delete the account within 7 days and email you when it's done.

What is deleted

Your profile, lawn plan, Community posts, comments and photos, open quote requests and quotes, notification history and push token, and the text and photos of messages you sent.

What is kept

If you took part in a booking, an anonymised record of that booking and its payment (without your name or contact details) is kept for as long as the law requires us to keep financial records. To stop free AI analyses being claimed again by recreating accounts, we also keep a one-way hash of your sign-in identity with a count and the dates of your analyses. The hash can't be turned back into your identity.

If you have a booking in progress, finish or cancel it first. Subscriptions are billed by Apple or Google, so cancel them in your App Store or Google Play settings: deleting your account does not stop the store billing you. See our Privacy Policy for details.